WARRANTY & SUPPORT
WE STAND BEHIND EVERY SPOOL.
Tasline provides a limited 1-year warranty covering defects and malfunctions, plus 60-day change-of-mind returns on as-new, unopened products. If something isn't right, we'll make it right.
Step 01
HAVE YOUR PROOF OF PURCHASE
Warranty claims require proof of purchase and are valid for 1 year from the purchase date.
Step 02
TELL US WHAT HAPPENED
Email us or use the contact form — include photos, where you bought it, and what went wrong. Claims must be made in writing.
Step 03
WE SORT IT
We troubleshoot by email or phone. For a defective product under warranty, we repair or replace it at no charge.
THE FINE PRINT
What does the warranty cover?
Defects or malfunctions with Tasline products, for 1 year from purchase. It doesn't cover abuse, neglect, acts of god, failure to use or store the product per Tasline's recommendations, modification, normal wear and tear, or use the product wasn't designed for.
Change-of-mind returns?
Full refund on most as-new, unopened products within 60 days of purchase. You cover shipping for change-of-mind returns; if the error is ours, we pay reasonable shipping costs.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage, and to repair or replacement if goods fail to be of acceptable quality where the failure is not major.
View our full Warranty & Refund Policy
Need the complete fine print? View the full Tasline Refund Policy →