Refund policy

Warranty, Returns & Refund Policy

Last Updated: August 2026

At Tasline, we stand behind the quality of our products and are committed to providing excellent customer service. This policy explains your rights and our procedures for returns, refunds, exchanges, and warranty claims.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

Warranty Claims

Tasline products are covered against defects in materials and workmanship under normal use. Tasline provides a limited 1 year warranty that covers defects or malfunctions with Tasline products. This warranty is valid for 1 year from the purchase date and proof of purchase is required to claim the warranty.

This warranty does not cover:

Normal wear and tear
Cosmetic damage caused by use
Damage caused by misuse, abuse, neglect, accidents or modification
Damage caused by exposure to chemicals, fuels, solvents, or environmental conditions outside normal intended use

To submit a warranty claim, please contact us with:

Your order number or proof of purchase
Product photographs
A description of the issue

We may request additional photographs or ask for the product to be returned for inspection before a warranty decision is made.

If a warranty claim is approved, Tasline will, at its discretion, repair the product, replace the product, or provide a refund. Where you are entitled to a remedy under the Australian Consumer Law, you may be entitled to a repair, replacement, or refund as required by that law.

Where a product is confirmed to be faulty, Tasline may reimburse reasonable return shipping costs.

If a claim is determined not to be covered by warranty, return shipping costs may be the responsibility of the customer.

Incorrect, Missing or Damaged Orders

Please inspect your order upon delivery.

If you receive:

An incorrect item
A damaged item
A shipment with missing items

You must contact us within 14 days of delivery.

Please provide:

Your order number
Photographs of the packaging
Photographs of the product
Details of the issue

We will investigate and resolve the matter as quickly as possible.

Change of Mind Returns

We offer a 60-Day Change of Mind Return Policy. The 60-day change of mind policy is offered in addition to your rights under the Australian Consumer Law. It does not limit those rights.

To qualify for a change of mind return:

The item must be returned within 60 days of delivery
The item must be unused
The item must be in original packaging
The item must be in resalable condition
Proof of purchase must be provided

Change of mind returns are not available for:

Clearance items
Custom-made products
Special-order products
Products that have been installed, modified, used, damaged, or altered after delivery

Once the returned product has been inspected and approved, a refund will be issued to the original payment method.

Important Note: Original shipping charges are non-refundable. Customers are responsible for return shipping costs for change of mind returns.

Exchanges

If you ordered the wrong product and would like an exchange, please contact us before returning the item.

Exchange requests are subject to product availability.

Customers are responsible for any difference in product price and applicable shipping costs.

International Orders

For orders shipped outside Australia:

Customers are responsible for any customs duties, import taxes, brokerage fees, VAT, GST, or similar charges imposed by their country.
These charges are not controlled by Tasline.
Duties, taxes, customs fees, brokerage charges, and import charges are non-refundable.
Shipping charges are non-refundable unless required by applicable consumer protection laws.

If an international shipment is refused, abandoned, or returned due to unpaid duties or taxes, any return shipping, brokerage, customs, or carrier fees incurred may be deducted from any refund.